Max Ekman is an experienced professional in the aviation and design industries, currently serving as the Quality & Customer Experience Manager at Finnair since November 2005. In this role, Max focuses on analyzing customer experience data to enhance service quality within the Inflight Experience team. Previous positions at Finnair include Category Consultant and Inflight Supervisor, contributing to various projects and initiatives such as the Customer Journey project and the Finnair uniform renewal team. Max co-founded Visionary Design Partners Helsinki, providing design services, and has held positions in sales and marketing at companies like Elixir Digital and Go Finland Oy. Max's educational background includes ongoing studies in Business Administration at Laurea University of Applied Sciences and previous studies at Haaga-Helia University of Applied Sciences.
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