Сергей Тимохин

Sergey Timokhin has worked in various roles over the years. From 2018 to 2019, they worked at A-Bank as a Deputy Director in the Business Process Improvement Department. Сергей'sresponsibilities included managing and monitoring employee tasks, setting priorities in the redmine service, and developing service level IVR with the Corezoid platform. Сергей also worked on the development and improvement of self-service options for clients, such as mobile top-up and credit availability. From 2019 to 2020, they served as a specialist in business process automation at the same company, where they automated and created processes for the call center using the Corezoid platform. Сергей also wrote scripts for data retrieval and dashboard optimization. Additionally, Sergey worked as a Senior Shift Manager from 2018 to 2019, overseeing employee discipline, KPI performance, planning workload, monitoring the bank's status, and escalating any issues. Finally, they currently hold the position of Team Lead at Fintech Farm in the SupportPanel department, which began in February 2021.

Сергей Тимохин completed their bachelor's degree in Accounting at PGASA from 2015 to 2021.