Ed Kwan is an experienced Contact Center Manager currently working at nThrive since July 2021. Prior roles include Manager at Mphasis for a brief period in 2021, Contact Center Operations Manager at Genpact from December 2018 to March 2021, and VP Operations Manager at JPMorgan Chase from October 2009 to November 2018, where significant contributions included forensic analysis on mortgage banking loans and capacity planning. Kwan also held the position of VP Customer Care at EMC Mortgage Corporation from November 2000 to September 2009, successfully managing service levels and staffing for a large portfolio. Educational qualifications include an Associate degree in Art/Art Studies from Richland Community College and coursework at the University of North Texas.
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