Karen Q. has extensive experience in customer service and client success management. Karen is currently working as a Customer Success Manager at Fireblocks, starting in October 2021. Prior to this, they worked at Verizon Enterprise Solutions as a Client Success Manager from October 2018 to September 2021. Karen's earlier experience includes working as a Customer Service (Web Support) Manager at West Unified Communications Services (formerly known as InterCall Asia Pacific) from August 2011 to June 2018. Karen also served as a Customer Service Support Manager at Genesys Conferencing from May 2005 to August 2011, where they successfully managed the daily operations of the China customer service support center and assisted the sales team in developing service usage from global accounts to the China market. Karen consistently achieved and surpassed SLAs for customer enquiries from various support channels during their time at Genesys Conferencing.
Karen Q. received their Master of Business Administration (MBA) degree from Murdoch University in 2020. Prior to that, they earned their Bachelor's degree from East China Normal University between 2005 and 2008. Unfortunately, no specific information about their field of study was provided.
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