Keita M. is an experienced customer success professional currently serving as a Customer Success Manager at Fireblocks since August 2025. Prior to this role, Keita held the position of Director of Customer Success at Persefoni from June 2022 to May 2025. Keita's previous experience includes serving as the first Customer Success Director in Japan at Anaplan from May 2017 to June 2022, where responsibilities included aligning with Japan's go-to-market strategy, scaling the Customer Success function, and enhancing revenue retention through platform adoption for large accounts. Keita also worked as a Customer Success Business Partner at Anaplan, focusing on revenue retention across various industries. Earlier in the career, Keita spent nearly nine years at FactSet Research Systems as a Portfolio & Quantitative Specialist, providing technical pre-sales support for leading portfolio analytics suites. Keita holds a Bachelor's Degree in Economics and Sociology from the University of Reading.
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