The Customer Support Team at Firefly Learning is dedicated to ensuring a seamless user experience for educators and students utilizing the platform. They provide expert assistance in troubleshooting technical issues, offer guidance on feature usage, and help facilitate customer success through proactive engagement and tailored support. Their diverse roles range from providing application support to managing customer relationships, all aimed at enhancing user satisfaction and maximizing the value derived from the Firefly Learning platform.
Abdullah Al Mamun
Application Support Analyst
Alice Day
Customer Success Manager
David Pelissier
Senior Customer Success Manage...
Errol Hastings
Application Support Analyst
Hemanto Paul
Application Support Analyst
Nicole Clinton
Technical Support Team Lead
Riley Braden
Junior Application Support
Sabrina Demicheli Se...
Senior Customer Success Manage...
Sarah McCaldon
Senior Customer Success Manage...
Tanisha Manocha
Customer Success Manager/learn...
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