Patrick Bales

Patrick Bales has extensive experience in technical support and customer service, currently serving as a Technical Support Agent at FireKing Security Group since September 2004, where responsibilities include guiding and training technicians in a nationwide vendor network to ensure excellence in servicing CompuSafes. Prior to this role, Patrick worked as a Solution Center Advocate at Premier, Inc., providing B2B information systems support for the healthcare industry, assisting clients with critical details for substantial contracted purchases. Earlier experience includes serving as Customer Care Team Lead at Recruiter Toolbox, where contributions involved customer support, product expertise, and collaboration on product development with executive leadership. Patrick holds an Associate of Arts in Music Performance from Lincoln College and a Bachelor of Arts in Music Business from Southern Illinois University Edwardsville.