Roy Fitzpatrick is an experienced Service Delivery Manager at FIREMELON LTD since July 2018, overseeing 1st and 2nd line support for Europe's largest cloud-based education network that serves 1,200 schools and 300,000 end users in Northern Ireland and Great Britain. Prior roles include Service Desk Team Leader and Supervisor at Capita IT Enterprise Services, where responsibilities included performance baselining, statistical reporting, staff management, and incident resolution. Roy's architectural background includes positions as Part 2 Architect and Part 1 Architect at LiD Architecture, and architectural internships at Dok architecten and the Building Initiative, focusing on urban design and community engagement. Roy holds a Master's degree in Architecture and a Bachelor's degree in Architecture from Ulster University, along with an HND in Architectural Technology.
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