Jim Small

Jim Small is an award-winning Operations Director with extensive experience in public transport operations. Currently serving as Operations Director at First Bus London, Jim leverages a strong background in managing multi-million-pound budgets and leading large teams to exceed operational and financial objectives. Previous roles include Head of Operations at Lothian Buses and a General Manager in bus operations, where Jim achieved significant improvements in performance and employee relations. Jim is also pursuing professional certifications in transport management and occupational health and safety, underscoring a commitment to continuous improvement in the field.