Andy Ball is a seasoned improvement professional with over 25 years of experience, primarily in the Financial Services and Utility sectors, specializing in Lean and Six Sigma methodologies. Currently serving as the Operational Excellence Lead at First Central, Andy has previously held significant roles, including Associate Director of Global Analytics Consulting at Concentrix and Business Process Owner at npower. Known for expertise in end-to-end customer journey redesign and the implementation of AI and automation tools, Andy has a proven track record of enhancing customer experiences and driving operational efficiencies across various industries.
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