Anna Dilley

Anna Dilley has over two decades of experience in claims operations and performance analysis, currently serving as Performance Analysis Manager at First Central since September 2010. In this role, Anna delivers comprehensive reporting solutions and analytical insights for the Claims Department, facilitating proactive management of operations. Prior positions at First Central include Senior Performance Analyst, Claims Performance Supervisor, and Claims Operations Analyst, where responsibilities ranged from producing operational reports to conducting audits and developing training materials. Anna’s earlier career includes significant roles at Guardian Holdings/Zenith Insurance, where management of multiple teams and accountability for financial aspects of claims were key duties. Educational qualifications include a Certificate in Insurance from The Chartered Institute of Insurance and relevant studies at Worthing Sixth Form College and Davison Church of England School for Girls.