David Costin is an experienced professional with a diverse background in customer service, claims handling, and complaint resolution. Currently serving as a Complaint and Sustainability Specialist at First Central since November 2019, David previously held roles such as Guest Services Manager at Holiday Inn Express and Investigation Officer at Ombudsman Services: Communications. With extensive experience in complaints management at Towergate Insurance, where David dealt with complex cases and CEO complaints, as well as roles in sales and account management at JD Williams, Insight, and LBM, David demonstrates a strong capability in ensuring customer satisfaction and driving revenue growth. David holds GNVQ qualifications in Kitchen and Larder from Camborne College and GCSE qualifications in Restaurant, Culinary, and Catering Management from Roseland Community College.
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