Gemma Shaw

Gemma Shaw is currently a Business Data Consultant at First Central, starting in January 2025. Prior to this role, Gemma served as a Data Solutions Change Delivery Manager at Markerstudy Insurance from October 2022 to January 2025, overseeing a data engineering team and managing multiple projects across various sectors including Data Science and Customer Experience. Gemma's career at BGL Group spanned from 2010 to 2022, with roles evolving from Team Assistant to Quality Manager, where management of the Net Promoter Score program was a key responsibility. Further positions included Customer Insight Manager and CX Change Delivery, focusing on customer research and feedback coordination. Gemma holds a 2.1 degree in Psychology and Sociology from Keele University, obtained in 2008.