Lisa Knights

Lisa Knights is a highly experienced professional with a career spanning over three decades in customer experience and operational management. Currently serving as a Senior Customer Experience Executive at 1st Central since August 2020, Lisa previously held various leadership roles at Lloyds Banking Group, including Agile Delivery Manager, Customer Process Design Manager, and Complaints and RCA Manager, among others. Lisa's expertise encompasses stakeholder management, regulatory compliance, and process improvement, and has successfully delivered significant changes resulting in enhanced customer satisfaction and operational efficiency. Additionally, Lisa has effectively implemented Lean methodologies across multiple teams, fostering a culture of continuous improvement and training initiatives that have yielded measurable financial savings and increased productivity.