First Class Operations is the works with for service business owners: agencies, consultancies, and many other businesses. We help you run the business on numbers instead of instinct.

Most owners hire when it feels busy, price when a client pushes back, and scale when revenue feels good. It works until it does not. We replace the guesswork with clarity you can act on.

At the centre is the Performance Tool Suite, a growing set of diagnostic and operations tools. Two are free to start, no credit card:
The Service Profitability Controller shows which clients are funding the business and which are quietly draining it. Add your clients, layer in costs and overhead, and get a real profit ranking in about 15 minutes. Run it monthly and it becomes the ritual that protects your margin.

The Agency Operating Model Builder defines the economic rules your business runs on. In about 10 minutes you see the four numbers that govern it, clients required, capacity utilisation, blended margin, and gross profit, then stress-test the model against growth, client loss, team turnover, and margin compression.

One subscription unlocks the full suite: every tool, unlimited runs, and every new tool we add.

When you want senior help beyond the software, three engagements pick up where the tools stop:
The 3-Hour Live Operations Audit puts expert eyes on your operations for one focused session, identifies your five biggest bottlenecks, and leaves you with a prioritised action plan.
Fractional COO services give you senior operational leadership without the full-time hire, month to month or by defined project.
Custom App and Tool Development turns an idea for an internal tool into something real. We run a fixed-fee audit and validation to pressure-test it before you build, under a confidentiality agreement, with part of the fee credited toward the full build.

Start free. Run your business on a model.

First Class Operations

Org chart

Teams

Offices

First Class Operations

Org chart

Teams

Offices

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