Mark Falcon is an experienced IT professional with a diverse background in technical support and project management across multiple organizations. At Southwest Airlines, Mark served as a Field Support Technician, reimaging over 1000 devices and managing services across more than 20 locations. As a Support Center Analyst at First Command Financial Services, Inc., responsibilities included troubleshooting for over 40 offices while utilizing Salesforce for user interaction tracking and collaborating with the Application Support team to resolve escalations. Previous roles also include providing support at D.R. Horton, assisting with networking and software issues, and managing user technical services at Alliance InfoSystems, contributing to enhanced workflow and user experience through quality assurance practices. Mark has demonstrated proficiency in various technical environments, leveraging tools like DBVisualizer and Laserfiche to optimize processes and ensure data integrity.
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