Michael Brooks

Michael Brooks has extensive experience in customer service and quality management, currently serving as the Associate Director of Quality/Workforce Management at First Command Financial Services, Inc. since January 2015. In this role, Michael leads a team focused on analyzing customer feedback to enhance the customer experience and inform strategic business decisions. Previous positions include Service Quality Program Manager, Quality Analyst, and Manager of the Customer Service Center, showcasing a progression in responsibility within customer service operations. Prior work experience includes roles as a Financial Representative at Thrivent Financial, Data Analyst at Priority Power Management, and officiating intramural sports at Texas Christian University, where Michael earned a Bachelor of Science in Economics.