Ryan McCormack

Ryan McCormack is an experienced leader in customer service and financial support, currently serving as the In Life Team Manager at first direct since August 2018. With a focus on driving award-winning customer service, Ryan excels in achieving performance metrics and maintaining regulatory compliance. Previous roles include Subject Matter Expert for fdFlex/Future of Work, leading a Task Force to address historic defaults, and managing a dispersed team as Financial Support Manager. Prior to first direct, Ryan held leadership positions at Tesco Bank and William Hill, where responsibilities included team development and operational management. Educational background includes attendance at Glasgow Caledonian University, following completion of secondary education at St. Ambrose High School.