Derek Tse

Derek Tse is a seasoned IT professional with extensive experience in technical account management and field engineering. Currently serving as a Technical Account Manager at First Focus, Derek focuses on building strong client relationships and leveraging technology to drive strategic business outcomes. Previous roles include Senior Field Technician and Field Service Engineer positions at Orro Group and Correct Solutions, respectively, where Derek collaborated with internal teams and coached junior technicians while managing a range of IT support tasks. Derek's background includes substantial experience in onsite support for various IT systems, knowledge of Microsoft technologies, backup solutions, and network products. Educationally, Derek is pursuing multiple advancements in cybersecurity and IT leadership through various programs at Charles Sturt University and holds several technical certifications, including Sophos Certified Engineer and Cisco CCNA.