First Focus
Derek Tse is a seasoned IT professional with extensive experience in technical account management and field engineering. Currently serving as a Technical Account Manager at First Focus, Derek focuses on building strong client relationships and leveraging technology to drive strategic business outcomes. Previous roles include Senior Field Technician and Field Service Engineer positions at Orro Group and Correct Solutions, respectively, where Derek collaborated with internal teams and coached junior technicians while managing a range of IT support tasks. Derek's background includes substantial experience in onsite support for various IT systems, knowledge of Microsoft technologies, backup solutions, and network products. Educationally, Derek is pursuing multiple advancements in cybersecurity and IT leadership through various programs at Charles Sturt University and holds several technical certifications, including Sophos Certified Engineer and Cisco CCNA.
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First Focus
First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.