Leticia Newman

Leticia Newman possesses extensive experience in IT support and system administration, beginning as a Service Desk Analyst at Dick Smith Canberra Centre and Broadreach Services, where tasks involved customer service and troubleshooting of video conferencing systems. Subsequent roles at UXC Connect, Telstra, Fujitsu, Dimension Data, and Data#3 focused on providing remote support, managing active directories, and performing incident management. Leticia advanced to an Onsite System Engineer and I.T Administrator role at Kinrise, overseeing local support, SharePoint administration, and developing knowledge management systems. Currently, Leticia is a Level 2 Helpdesk professional at Blackguard and a Support Technician at First Focus, reflecting a commitment to problem-solving and customer service in technology environments. Educational qualifications include an Advanced Diploma in Computer Forensics from the Canberra Institute of Technology.