First Focus
Michael Sargent has over six years of experience in the information technology support sector. Currently serving as a Technical Support Engineer at First Focus IT since December 2021, Michael previously held the position of Level 2 Support Engineer at Systima from March 2020 to December 2021. Prior to that role, Michael worked as an I.T Service Desk Engineer at Kiandra IT from October 2017 to March 2020, gaining a solid foundation in technical support and service desk operations throughout their career.
First Focus
First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.