Troi McDermott

Troi McDermott is a seasoned Service Assurance Manager at First Focus, where they oversee Customer SLA Performance and Dispatch Operations. With over a decade of operational leadership experience, Troi has held various roles, including Workforce and Dispatch Manager at First Focus IT and National Rostering Team Leader at Southern Cross Protection. They have a proven track record in building high-performing teams and driving organizational success through a people-first approach. Currently pursuing a Double Diploma in Leadership and Management & Human Resources, Troi is focused on advancing into a senior leadership role to broaden their strategic impact and contribute to shaping the organization's future.