First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. 

We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available.

Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. 

We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. 

That's how we help people use technology to make a difference. 



Enterprise

Enterprise Software

IT Services

Technology

First Focus

Ross Sardi

Nathan Morel

Jason Neville

Neil Smith

Edgard Nasr

Brendan Ritchie

Paul Whiteoak

Jannine Johnson

Karl Richardson

Jason la MacChia

Philip Barton

The Technical Support Team at First Focus is dedicated to providing expert assistance and solutions to ensure seamless IT operations for medium-sized organizations. Comprising skilled professionals such as Field Service Engineers and Level 3 Support Technicians, the team responds swiftly to client issues, resolves technical challenges, and offers personalized service. Their focus on fast response times and proactive support enables clients to leverage technology effectively, minimizing downtime and maximizing productivity.

Technical Support Team

Technical Support and Operations Team

Leadership Team

Technical Support Team

About

Team members

Other teams at First Focus

Technical Support and Operations Team

Leadership Team