Joel Penn

Joel Penn is a seasoned professional in customer success and management, currently serving as Customer Success Team Leader at First Mile since March 2022, where previous roles included Customer Service Supervisor and Customer Success Executive. Prior experience spans across various management positions at Mitchells & Butlers PLC from April 2015 to March 2022, including General Manager and Assistant Manager. Joel Penn's educational background includes a Higher National Diploma in Biomedical Materials Science from the University of Birmingham, obtained between 2013 and 2015.