Michelle Son currently serves as the Strategy and Experience Manager for Retirement at Aware Super, focusing on enhancing member experience throughout their retirement journey by designing and optimizing strategic initiatives. Previously, Michelle worked at MLC Life Insurance in various roles, including Customer Execution Lead and Product Delivery Manager, where responsibilities included implementing customer experience initiatives aligned with business goals. Prior experience includes roles at MLC Limited and National Australia Bank, emphasizing customer experience and retention strategies. Michelle holds a Master's Degree in International Relations and Affairs from Macquarie University, along with diplomas in Life Insurance and Financial Planning from RMIT University and Kaplan Australia.
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