Ivan Vera is a Customer Success Specialist at Firstbase.io. Prior to that, they worked as a bilingual customer service representative for the Fitbit/Google brand of smartwatches and health trackers. Ivan was responsible for resolving problems for customers, explaining and guiding them through the use of the product. Ivan also worked as a web programmer for Okeymarketing and as a freelance consultant for various businesses.
Ivan Vera has a degree in computer science from Alonso de Ojeda and is certified by the EF Standard English Test (EF SET) in EF SET English Certificate 72/100 (C2 Proficient).
They are on a team with Kimberley Ennis - Customer Success Specialist, Joana Stecanella Savi - Customer Support, and Racine Gray - Unknown role. Ivan Vera reports to J. Luis Herrera, Customer Service Manager.
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