Steven Johnsen

Steven Johnsen has an extensive background in customer engagement and operational management, highlighted by a tenure at Gusto from January 2013 to October 2021, where Steven served as Senior Director of Customer Engagement. Initially joining Gusto as the first business team hire, Steven played a pivotal role in supporting customers and developing operational processes during the company's early stages. Prior experience includes positions at Paychex, Inc, where Steven advanced from Client Services Supervisor to Operations Manager between August 2007 and January 2013, and a brief tenure as an Assistant Auditor at Atig Auditors in early 2007. Steven holds a Bachelor of Arts in International Business, International Politics, and Relations from the University of Iowa (2002-2006) and an MBA from the University of St. Thomas - Opus College of Business (2008-2011).