Delphine Heim is a seasoned professional in project and operations management, currently serving as the Head of Operations/Customer Service at Firstcaution SA since 2024. With a rich history in customer service leadership roles, particularly at Beckman Coulter Diagnostics, Delphine has effectively managed large teams while focusing on process improvements and operational efficiency. Previous experiences include roles as a Business Analyst/Project Manager and Customer Service Manager across various regions in Europe. Delphine holds a Bachelor of Science in Hospitality from Ecole Hôtelière de Lausanne, where they studied from 1996 to 2000.
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