Amanda Helinski

Amanda Helinski is an experienced professional with extensive experience in customer policy and solutions, customer care support, and performance management at FirstEnergy since June 2006. As the Director of Customer Policy and Solutions, Amanda oversees teams managing Customer Service Quality Programs, Data Analytics, and Capital budgeting, ensuring high-performance support for over 700 contact center agents. Previous roles at FirstEnergy include managing non-coal commodities procurement and fuel procurement for multiple power plants, along with leading cross-functional teams in analyzing tariff changes and customer impacts. Amanda holds an MBA from the Weatherhead School of Management at Case Western Reserve University, a Project Management Certificate from Baldwin Wallace University, and a BSBA in Marketing from John Carroll University.