Jon Baulch is an ITSM Platform Manager at FirstGroup plc, where they have been working since 2025. Previously, they served as the Global IT Service Operations Manager at Corporate Travel Management UK and held the role of IT Service Desk Manager within the same company for a brief period in 2017. Their earlier experience includes working as a Senior Core Systems Analyst at Flight Centre from 2014 to 2017, where they provided 2nd line technical support and managed various server infrastructures.
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