Heather Magno is an experienced sales support and customer service professional with a robust background in telecommunications. Currently serving as a Sales Support Specialist at FirstLight Fiber since January 2022, Heather has previously held roles as an Associate Renewal Sales Representative at PTC and an Inside Sales representative at Systems Engineering, where responsibilities included working closely with Account Managers and addressing technical inquiries. Additional experience includes multiple positions at Spectrum, where Heather excelled in managing complex orders and supporting sales-related inquiries. Prior leadership roles at OTT Communications and FairPoint Communications showcased Heather's capabilities in customer service oversight and issue resolution. Heather's career began at Pine Tree Networks, with a solid foundation in customer service established through various roles. Heather graduated from Apponequet Regional High School in 1996.
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