Jonathan King is a Network Implementation Engineer at FirstLight Fiber since August 2019, where responsibilities include installing, upgrading, and maintaining customer voice networks, as well as Contact Center design and scripting. Previously held roles include Managed Response Engineer at FirstLight Fiber, focusing on Tier 3 support for Unified Communications networks, and IT Unified Communications Engineer at Crown Castle, where duties involved CUCM and Contact Center administration. Jonathan's career also includes experience as an IT Systems Administrator at Lightower Fiber Networks, emphasizing network and VoIP infrastructure, and an Associate SmartCentre Engineer at SMP-CORP, handling a wide array of technologies. Jonathan holds a Bachelor of Science degree in Networking and System Administration from the Rochester Institute of Technology.
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