Kailea Shapiro has extensive experience in customer success and account management, currently serving as Customer Success Manager at FirstLight Fiber since November 2021, after having held the positions of Client Retention Manager and Account Executive within the same company. Prior to FirstLight Fiber, Kailea worked as an Account Executive at J.S. McCarthy Printers from December 2014 to November 2021, and as an Internal Wholesaler at Ash Brokerage from June 2008 to October 2014. Kailea holds a degree in Sociology from the University of Maine, earned between 2004 and 2008.
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