Timothy Shea is a seasoned Sr. NOC Technician specializing in network operations. Previously, Timothy held various positions, including a Global Logistics Specialist at KLA-Tencor and a Tech Support Supervisor at GLOBALINX, where they led training efforts and developed support materials. Timothy has also contributed significantly to the advancement of technical documentation and training processes across multiple organizations. Currently, Timothy focuses on managing escalations and conducting training at FirstLight Fiber, further enhancing their expertise in telecommunications and technology support.
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