Andrea Heady

Andrea Heady is a seasoned Customer Success Manager currently at Firstup since June 2025, where responsibilities include managing renewals, expansions, and customer support for over 120 clients, achieving over 90% revenue retention, and developing renewal processes for clinical customers. Prior experience includes roles at Greenlight Guru, where Andrea excelled with a net revenue retention of 124% in 2021, and as a Sales Manager at DoubleMap. Additional experience spans positions at Return Path, Salesforce, Pitney Bowes, and internships with the Indiana Freedom Memorial and Eli Lilly and Company. Andrea holds a Bachelor of Science in Business Administration and Management from Indiana Wesleyan University, earned in 2012.