Firstup
Joe Maingi is an experienced escalation manager currently at Firstup since August 2022, previously holding multiple managerial roles at Evolve IP from January 2014 to January 2021. Joe has demonstrated expertise in leading teams, improving service delivery, and enhancing customer satisfaction, notably exceeding SLAs and achieving significant increases in CSAT and NPS scores. In earlier positions, Joe developed effective training programs, implemented process improvements, and provided specialized support to enterprise clients. Previous experience includes roles at Clark Filter where Joe established inventory control systems and led production teams, complemented by educational qualifications in Information Technology from Kaplan University.
This person is not in any offices
Firstup
12 followers
Firstup is redefining the digital employee experience to put people first and lift companies up. They make communication solutions that build authentic engagement and create a two-way conversation between employees and companies.