Joe Maingi is an experienced escalation manager currently at Firstup since August 2022, previously holding multiple managerial roles at Evolve IP from January 2014 to January 2021. Joe has demonstrated expertise in leading teams, improving service delivery, and enhancing customer satisfaction, notably exceeding SLAs and achieving significant increases in CSAT and NPS scores. In earlier positions, Joe developed effective training programs, implemented process improvements, and provided specialized support to enterprise clients. Previous experience includes roles at Clark Filter where Joe established inventory control systems and led production teams, complemented by educational qualifications in Information Technology from Kaplan University.
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