Rey Bouknight

Rey Bouknight is a seasoned professional with extensive experience in customer success, communications, and strategy across various industries. Currently a Member at Pavilion, Rey has been serving as Senior Director of Customer Success at Firstup since November 2020, where leadership of a team of customer success managers focuses on driving value realization and improving retention rates. Prior roles include Strategy Director and Strategy Advisor, providing consultative services and digital transformation support, while previous positions at Michigan Department of Health & Human Services involved directing communications during critical public health crises. Rey's background also includes significant contributions at MGM Resorts International, enhancing internal brand engagement and corporate communications, as well as advocacy efforts at the Nevada Cancer Institute. Education includes a Bachelor of Arts from Michigan State University and a Master's degree from the University of Michigan.