Shirley Ngo

Shirley Ngo is an experienced Product Operations Manager currently working at Firstup since September 2024. Prior to this role, Shirley served as Product Operations Manager at Samsara from March 2021 to June 2024, where significant achievements included establishing a customer feedback loop process that enhanced escalation resolution, creating an internal tool for feature requests utilized by 400 users, and developing a Product Operations Maturity Model to benchmark organizational growth against external standards. Shirley's earlier career at IBM spanned from June 2015 to March 2021, holding positions from Consultant to Managing Consultant in Digital Strategy and Interactive Experience. Additional experience includes a Summer Analyst role at AIG and a position as Digital Banking Associate at First Republic Bank. Shirley holds a Bachelor of Arts degree in Economics and Mathematics from New York University.