Helen Bainbridge

Strategic Account Manager - Telstra at FirstWave

Helen Bainbridge has a diverse work experience spanning several industries. Helen began their career as a Project Manager at Sutton and Merton PCT, where they supported the Programme Manager in the preparation of a bid for a 'World Class Commissioning' status. Helen then joined Humber Foundation Mental Health Trust as a Technical Issues Resolution Manager, where they supported the Programme Manager in a multi-million-pound software transformation project.

Following that, Helen worked at SRA Developments Ltd, starting as a Sales Associate and progressing to a Territory Manager. In this role, they drove and managed the sales of medical devices in both the private and public sectors.

Later, Helen joined FirstWave Cloud Technology as a Project Manager, responsible for delivering various programs and projects and providing strategic and operational support. Helen then became a Service Delivery Manager, overseeing business processes across three teams and managing customer and partner expectations. Most recently, they held the position of Head of Customer Service Delivery, where they focused on building lasting customer relationships and driving product adoption.

Throughout their career, Helen has demonstrated their ability to develop strong relationships with customers, manage stakeholders, troubleshoot issues, and drive process improvement. Helen has also showcased their leadership skills and expertise in project management.

Helen Bainbridge received their education from various institutions. Helen attended Leeds Beckett University from 2004 to 2007 and obtained an HND degree in Event Management with a field of study in Project Management. Helen then continued their education at Leeds Beckett University from 2005 to 2008, earning a BSc Hons degree in Project Management.

Before their university education, Helen attended South Hunsley Secondary School. However, the specific start and end years of their time at this school are not provided. At South Hunsley Secondary School, they studied English Language and Literature with a focus on Project Management.

In addition to their formal education, Helen also pursued certifications. In May 2018, they obtained the ITIL Foundation certification from PeopleCert. It is unknown when or where they obtained the PRINCE2 Practitioner certification from the Project Management Institute, as the month and year are not provided.

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Peers

Timeline

  • Strategic Account Manager - Telstra

    January, 2022 - present

  • Head of Customer Service Delivery

    May, 2018

  • Service Delivery Manager

    February, 2017

  • Project Manager

    November, 2015

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