Alok Kumar has a diverse background in technology and customer support, currently serving as the Director of Enterprise Monitoring Solutions at FIS. Prior experience includes the role of Senior Customer Success Manager at New Relic, Inc., where Alok focused on enhancing customer satisfaction and engagement. Additionally, Alok began a career in technology as a Customer Support Engineer at Paramarsh Systems Pvt. Ltd., gaining foundational experience in technical support and solutions delivery.
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