Brian J. Stout is a strategic leader in customer experience and digital transformation, currently serving as Vice President of Payment Operations at FIS. With a proven track record, Brian has previously held senior roles at MetLife and Macy's, where they demonstrated their expertise in omnichannel execution and operational excellence. Known for catalyzing global process improvements that achieved significant annual savings, Brian has also created customer-centric cultures and high-performing teams, consistently delivering record NPS and Associate Satisfaction scores. Brian holds an MBA from Xavier University and a Bachelor of Science in Finance from Miami University.
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