Catherine Pavan

Catherine Pavan has over ten years of experience in corporate training, focusing on customer service for various card segments including retail, Prime, and ultra high-value clients at Bradesco. Currently, as a Senior Training Instructor at Callink, they develop and review training materials, implement continuous improvement projects, and train both new and experienced staff. Catherine's earlier roles included serving as a Telemarketing Operator at Fidelity National Information Services and as a Pleno Training Instructor at FIS, where they utilized diverse software systems and facilitated engaging e-learning experiences. They hold a degree in Psychology from Universidade Paulista.