Craig Deerness

Craig Deerness is an accomplished professional with over twenty years of extensive experience in service management and IT support. They have held various roles, including Head of Service Management EMEA at FIS and Service Manager for the ACCA account, where they focused on delivering exceptional service through ITIL methodologies. Craig has cultivated team excellence and promoted collaboration while managing large teams and overseeing service delivery across multiple projects. They completed a degree in Software Engineering from Napier University and furthered their education with a focus on Business Management at Union College.