Erik Osorio is a bilingual Customer Experience Certified professional with over 16 years of experience in the financial technology industry. Previously, Erik held various roles at FIS, including Senior Product Support Manager and Client Relationship Manager, where they led specialized teams and oversaw critical client relationships and service delivery. Earlier in their career, Erik worked as a Human Resources Specialist at Macy's, providing comprehensive support in recruitment and staff training. Erik holds an Associate of Arts in Business Administration and Management from St. Petersburg College.
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