Fai Chi has over 19 years of extensive experience in operations and program management across leading financial institutions, including American Express, Commonwealth Bank, MasterCard, and FIS. Key roles included Delivery Director/Program Manager at American Express, where Fai managed a $7M+ investment portfolio and led significant market migrations in Asia Pacific, achieving substantial business transformation and market share expansion. As Operation Delivery Manager at Commonwealth Bank, Fai ensured service stability for critical payment systems, while at MasterCard, leadership in operational support was marked by strategic infrastructure improvements and relationship management. Currently serving as Client Service Manager at FIS, Fai continues to drive value in partner relationships and operational excellence. Fai holds a Bachelor of Science in Computer Studies from the University of Essex.
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