Geralyn Sasso is the Service Design and Service Transition Manager at FIS, bringing over 30 years of experience in managing and implementing solutions for global corporations. Throughout their career, they have led IT Service Management programs for Fortune 25 companies and government agencies, focusing on hybrid and private cloud solutions. Previously, Sasso held various roles including Project Manager at Lufthansa German Airlines, Service Support Leader at the National Council of Compensation Insurance, and ITIL Expert Trainer at ITSM Academy. They earned a Bachelor of Science in Computer Science from Hunter College.
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