Gilbert Viana is a professional with over 25 years of experience in Customer Experience and Customer Service within the Banking, Telecommunications, and Cosmetics sectors. They have managed teams across various levels and have been responsible for strategic, tactical, and operational planning in Collections. Gilbert has contributed to the implementation of strategic services in the Operations Directorate of a major Telecommunications company, focusing on reducing churn impact, and has also led initiatives in fraud prevention at a credit card company. Gilbert currently serves as a Coordinator of Operations at FIS. They hold a degree in Finance from Faculdade Professor Luiz Rosa.
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