Glany Pais is a seasoned Project Manager with over 16 years of experience in the banking, telecom, and customer service industries, including more than 10 years in leadership roles. They contributed to innovative processes, such as transitioning from email to chat to enhance cost efficiency and played a vital role in establishing a voice process in Gurgaon for Primus Canada. Currently, Glany works as a Senior Project Manager, focusing on setting up call center support for the banking sector. Their educational background includes a Bachelor of Commerce from Madurai Kamaraj University and secondary education from Little Flower English High School in India.
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