Irina Grindean

Irina Grindean has extensive experience in customer service and business process analysis, beginning as a Call Center Agent at COSMOTE Romania in 2006, where responsibilities included processing customer complaints. Progressing to a Call Center Supervisor role, Irina led a team of 20, overseeing recruitment, coordination, and performance monitoring. At Banca Comerciala Romana, Irina transitioned to a Business Process Analyst, focusing on reporting and SLA & KPI monitoring, later becoming a Process Management Expert managing BPM solutions and performance metrics. Currently employed as a Business System Analyst at FIS since 2015, Irina conducts client interviews to gather business requirements and ensures timely project delivery. Educational qualifications include a Bachelor's and Master's degree from Academia de Studii Economice din București, alongside a high school diploma in Mathematics and Informatics.