Jonathon Robert is an innovative and strategic leader with over 15 years of experience in customer experience and continuous improvement within the FinTech and financial services sectors. They served as a Principal Consultant and Owner at Xperience 828, where they assisted small businesses in integrating software and optimizing operations. Previously, they held various roles at Jack Henry & Associates, culminating as Director of Customer Experience, where they led multi-functional teams in enhancing customer engagement and satisfaction. Currently, Jonathon is a Senior Manager for CX Transformation at FIS, overseeing the execution of client experience initiatives. They hold a Professional Doctorate in Organizational Leadership from the University of Phoenix and an MBA from Southwest Baptist University.
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